TERMS AND CONDITIONS

As a guest or visitor at Vida Mountain Resort & Spa, you agree to comply with all our Terms and Conditions. These policies seek to provide our guests with enjoyment and security, and to ensure that each guest is duly informed of our Terms, Conditions and Policies.
PAYMENT POLICY

a. A 50% deposit is due upon booking. The balance is due 30 days prior to arrival.

b. All payments shall be made by way of credit or debit card, wire transfer or bank deposit. Cash in USD or Costa Rican Colones is accepted for payments made in person at the Resort.

c. Your reservation is not considered definitive and no contract shall exist between you and Vida Mountain Resort & Spa until we receive payment in full or in the manner provided by the offer.

d. The price listed is the exact amount we shall receive, regardless of currency exchange fluctuations and without taking into account third-party transfer fees. If you choose to pay by wire transfer, please ask your bank to charge all fees to your account in order to avoid deductions against the amount payable to us.

e. The necessary data for wire transfers shall be sent to you upon request.

CANCELLATION POLICY

a. All deposits are non-refundable. We highly recommend travel insurance to protect your trip.

b. Reservations cancelled at least 30 days prior to the scheduled arrival date are eligible for postponement for travel within one year and are subject to a 10% handling fee. Exclusions may apply.

c. Reservations cancelled within 30 days of the scheduled arrival date are non-refundable.

d. All postponement requests must be made in writing by emailing reservations@vidamountain.com and must be received and confirmed within the period of time mentioned above.
GENERAL RULES

a. Gender / Age – All genders are welcome. The minimum age for all visitors and guests is 14 years, unless agreed upon otherwise or in the case of a special event and established in writing at our discretion. All minors must be accompanied by an adult. There is no maximum age.

b. Prohibited Items – The use of firearms, compressed air weapons, explosives, accessories, and similar items is prohibited within the Resort facilities. The use of sound equipment is allowed, provided the volume level does not disturb the calm of other persons.

c. 100% Smoke-Free – Vida Mountain Resort & Spa is 100% smoke-free. Due to the main focus of our activity, as well as for safety reasons and to ensure that our facilities are not exposed to elements or actions that generate unhealthy smells, we prohibit the smoking of tobacco, marihuana, illegal drugs, electronic cigarettes, vaporizers, or other products or artifacts that contain nicotine, or similar products that alter or contaminate the environment. Guests are asked to notify Reception staff immediately if they smell or perceive any of the aforementioned products or other unpleasant odors.

d. Pets – Although we recognize how important your pet is to you, for reasons of safety and hygiene we regret that we cannot allow pets at our facilities with the exception of certified service animals.

e. Civil Liability – Vida Mountain Resort & Spa has a civil liability policy and insurance to cover assistance or accidents involving any of our guests or visitors. In the event you are faced with any emergency related to an accident, we will do everything within our power to aid you and help you receive any necessary medical treatment. Vida Mountain Resort & Spa shall assume no liability for said emergency.

f. Personal Risk – We take all preventive measures to guarantee the safety and health of our guests and visitors. Our facilities, however, are located in a rural area with varied vegetation and irregular terrain, and thus we shall assume no liability for any injuries caused by falls, stumbling, or similar incidents, for which reason we request that you obey staff recommendations and the signs posted in areas of potential risk.

OUR RESPONSIBILITY TO YOU AND OUR LIMITS

a. We accept the responsibility of ensuring that your stay transpires as contracted, and that the services we are contractually obligated to provide meet the highest standards of quality and excellence.

b. We shall assume no liability for cancellations, delays, or changes caused by situations of force majeure or unforeseen circumstances, such as highway or airport closures, natural disasters, technical transportation problems, unforeseen changes in your personal circumstances, or other events beyond our control.

c. We are not liable for any injuries you may suffer. All activities shall be carried out at your own risk. We also shall assume no liability for any medical or psychiatric condition that you may develop during or after your stay.

d. Although we shall not assume liability for any loss of or damage to your personal belongings, we do maintain 24-hour surveillance and we have various surveillance cameras at strategic points that will guarantee a safe stay. Also, we provide security safes in all rooms to ensure you enjoy a safe stay.

e. We shall assume no liability for the behavior of any guest, but we do ask that you notify us of any situation that in any way affects your stay at our Resort.

f. Our Resort shall not be liable for any objects or valuables left behind or misplaced in the rooms or elsewhere at the facilities. Any objects or valuables left behind by guests and found by hotel staff shall be kept by the hotel management for sixty days. Any item not claimed within said period may be discarded. As soon as we become aware of a forgotten item, however, we commit to notify the respective guest immediately.

OBLIGATIONS OF OUR GUESTS AND VISITORS

a. In the event a person’s behavior is deemed harmful or abusive to the Resort staff or guests, at our discretion we reserve the right to ask that person to leave the facilities, without prejudice to further consequences.

b. We allow mobile phones and other Wi-Fi devices, although we recommend that you limit the use of same in order to fully appreciate your time here and enjoy the silence and reflection. Please be discreet when speaking by phone. Music may be enjoyed with earphones or at a moderate volume, in order to not disturb the other guests. The hotel shall assume no liability for damage, deterioration, or failure of guest property in the rooms or in vehicles left in the parking areas.

c. Except upon written authorization to the contrary, no additional persons (invitees) shall be allowed, with the maximum occupation number being that indicated on the reservation. In all cases we reserve the right to refuse admission.

d. Guests are responsible for reading and agreeing to all other rules posted at our facilities, such as in the pool area, trails, etc. Said rules shall be duly posted, or may be consulted at Reception or on our website.

e. Guests are prohibited from removing from their room any item that the room is equipped with, such as towels, linens, glasses, etc.

f. Guests shall be expected to: i) care for and maintain the items received with their lodging, being liable for any damage or deterioration suffered by same, except for normal wear and tear; ii) assume liability for any damages the delivered goods may cause to third parties. All damages caused by a guest to Resort property must be paid for based on the value of said property as determined by our company.

g. In the event a guest checks out of the hotel before his/her scheduled check-out date, or in the event a guest is asked to leave due to having failed to comply with these Terms and Conditions, no reimbursement shall be made for the unused nights.

h. For fire-prevention reasons, no cooking or barbecue use by guests is allowed within nor outside the rooms.

i. During evening and nighttime hours, we ask guests in their rooms to use moderate volume with any sonic device and respect silence in the common areas.

MISCELLANEOUS PROVISIONS

a. Right to refuse service – Vida Mountain Resort & Spa is a privately owned and operated business. We reserve the right to refuse service or to evict any person for any violation of the laws of the Republic of Costa Rica or the Resort rules.

b. In addition to the preceding provisions, Vida Mountain Resort & Spa shall refuse service or evict any guest who has failed to observe any of the prohibitions set forth in these Terms and Conditions, as well as for any of the following reasons: i) refusal or failure to pay for the lodging or services provided; ii) use of the facilities or rooms for illicit purposes; or iii) any instance of exploitation, sexual abuse, pornography, or sexual tourism in general.

TÉRMINOS Y CONDICIONES

Como huésped o visitante en Vida Mountain Resort & Spa, usted acepta cumplir con todos nuestros Términos y Condiciones. Estas políticas buscan proporcionar a nuestros huéspedes placer y seguridad, y garantizar que cada huésped esté debidamente informado de nuestros Términos, Condiciones y Políticas.

POLÍTICAS DE PAGO

a. Un depósito del 50% del total de la estadía se realiza al momento de la reserva. El saldo restante se cancelará 30 días antes de la fecha de la estadía.
b. Todos los pagos se realizarán mediante tarjeta de crédito o débito, transferencia o depósito bancario. Se acepta efectivo en USD o Colones Costarricenses para pagos realizados en persona en el Resort.
c. Su reserva no se considera definitiva y no existirá ningún contrato entre usted y Vida Mountain Resort & Spa hasta que recibamos el pago completo por su parte o en la forma prevista en la oferta.
d. El precio es el importe exacto que recibiremos, independientemente de las fluctuaciones en la moneda y sin tener en cuenta los gastos de transferencia de terceros. Si elige pagar mediante transferencia electrónica, solicite a su banco que le cargue todos los costos para evitar un déficit en la cantidad que recibimos.
e. Los detalles para la transferencia bancaria se le enviarán tras su solicitud.

POLÍTICAS DE CANCELACIÓN

a. Todos los depósitos son no reembolsables. Recomendamos un seguro de viaje para proteger su viaje.
b. Las reservas canceladas al menos 30 días antes de la fecha de llegada programada, son elegibles para el aplazamiento de la reserva dentro de un año y están sujetas a una tarifa de manejo del 10%. Se pueden aplicar exclusiones.
c. Las reservas canceladas dentro de los 30 días de la fecha de llegada programada no son reembolsables.
d. Todas las solicitudes de aplazamiento deben hacerse por escrito enviando un correo electrónico a reservations@vidamountain.com y deben recibirse y confirmarse dentro del período de tiempo mencionado anteriormente.

REGLAS GENERALES

a. Género / Edad – Todos los géneros de personas son bienvenidos. La edad mínima de cualquier visitante o huésped es de 14 años cumplidos, a menos que se acuerde lo contrario o se trate de eventos especiales, por escrito y a nuestra discreción. No hay edad máxima.
b. Prohibición de armas – Es prohibido el uso de armas de fuego, armas de aire comprimido, explosivos, accesorios y artículos similares dentro de las instalaciones del Resort. El uso de equipos de sonido está permitido, siempre y cuando su sonido no perturbe la tranquilidad de otras personas.
c. 100% libre de humo – Vida Mountain Resort & Spa es 100% libre de humo. Por el giro principal de nuestra actividad, por razones de seguridad y para garantizar que nuestras instalaciones no estén expuestas a elementos o acciones que generen un olor que no sea saludable, no permitimos fumar tabaco, marihuana, drogas ilegales, cigarrillos electrónicos, vapeo u otros productos o artefactos que contengan nicotina, o productos similares que alteren o contaminen el ambiente. Se recomienda a los huéspedes que notifiquen al personal de la recepción inmediatamente si huelen o perciben algún producto de los citados u otros olores desagradables.
d. Mascotas – Aunque conocemos lo importante que es para usted su mascota; no obstante, por razones de seguridad e higiene sentimos no poder admitir mascotas en nuestras instalaciones con excepción de animales de servicio certificados.
e. Responsabilidad Civil – Vida Mountain Resort & Spa cuenta con una póliza de responsabilidad civil y de seguros de asistencia o accidentes para todos nuestros huéspedes y visitantes. Si tiene alguna emergencia relacionada con algún accidente, haremos todo lo que esté a nuestro alcance para ayudarlo y que reciba la atención médica necesaria, pero Vida Mountain Resort & Spa no es responsable del resultado de dicha emergencia.
f. Riesgo personal – tomamos todas las medidas preventivas que garanticen la seguridad y la salud de nuestros huéspedes y visitantes. Sin embargo, nuestras instalaciones están situadas en una zona rural y con vegetación variada, donde el terreno es irregular y por tanto no nos hacemos responsables de las lesiones causadas por caídas, tropiezos u otros eventos similares y por esta razón le solicitamos acatar las recomendaciones y avisos que se encuentran en sitios de eventual riesgo.

NUESTRA RESPONSABILIDAD HACIA USTED Y NUESTROS LÍMITES

a. Aceptamos la responsabilidad de garantizar que su estadía se realice tal y como fue contratada y que los servicios que estamos obligados por contrato a brindarle cumplan con los más altos estándares de calidades y excelencia.
b. No aceptamos ninguna responsabilidad por cancelaciones, retrasos o cambios causados ​por situaciones de fuerza mayor o caso fortuito, como sería el cierre de carreteras o aeropuertos, desastre natural, problemas técnicos para el transporte, cambios imprevistos en sus circunstancias personales u otros eventos fuera de nuestro control.
c. No somos responsables de las lesiones en las que pueda incurrir. Las actividades se realizan bajo su propio riesgo. Tampoco somos responsables de alguna condición médica o psiquiátrica que pueda desarrollarse durante o después de su estadía.
d. Si bien no somos responsables por la pérdida o daño de sus pertenencias personales, para su conocimiento le informamos que tenemos vigilancia las 24 horas, caja de seguridad en todos los cuartos y contamos con diversas cámaras de vigilancia en varios puntos estratégicos que garantizarán una estadía segura.
e. No somos responsables del comportamiento individual de ningún huésped, sin embargo, rogamos informarnos de algún asunto que de alguna manera altere negativamente su estadía en nuestro Resort.
f. Nuestro Resort no se hace responsable por objetos o valores olvidados o extraviados en las instalaciones o habitaciones. Los objetos o valores olvidados por algún huésped en la habitación, quedarán en custodia de la administración del hotel por un término de 60 días, concluido este periodo y al no haber reclamación alguna, serán desechados. Sin embargo, en el momento que nos enteremos de algún artículo olvidado nos comprometemos a informar inmediatamente a nuestros huéspedes.

OBLIGACIONES DE NUESTROS HUÉSPEDES Y VISITANTES

a. Si su comportamiento es perjudicial o abusivo para el personal del resort u otros huéspedes, a nuestra discreción, nos reservamos el derecho de pedirle que abandone nuestras instalaciones, sin perjuicio de otras consecuencias.
b. Los teléfonos móviles y otros dispositivos WiFi están permitidos, sin embargo, le recomendamos que limite su uso para apreciar plenamente su tiempo y disfrutar del silencio y la reflexión. Por favor sea discreto al hablar por teléfono. Se permite escuchar música en auriculares o con un volumen moderado, para no perturbar a los demás huéspedes. El hotel no asume responsabilidad por daños, deterioros o desperfectos que experimenten los bienes de los huéspedes dentro de los alojamientos o los vehículos guardados en el estacionamiento del establecimiento.

A prominent resort destination

A boutique wellness resort nestled amidst the scenic mountains of Costa Rica

All of our suites are surrounded by sweeping views of some of the world’s most breathtaking landscapes.

Discover the authentic and natural beauty of our country in a dreamlike setting made for comfort and relaxation.